Promoting the development of tertiary hospitals through satisfaction surveys
DOI:
https://doi.org/10.54844/hamp.2022.0004Keywords:
Satisfication surveys, Hospital developmentAbstract
Background: It has been reported that there is a positive correlation between job satisfaction and the productivity of staff members. Measuring satisfaction has been widely adopted as an indicator of the medical quality of hospitals. Methods: This was a 6-year satisfaction survey from 2014 to 2019 of 11,045 participants, which included outpatients (5609 participants), inpatients (3647 participants), hospital staff (1647 participants), and relevant social institutions (142 participants). The average score of each questionnaire was calculated for the last score. Results: The satisfaction scores of outpatients and inpatients gradually increased over the years. Inpatients rated their satisfaction higher than outpatients did. The salary and welfare scores for hospital staff were significantly lower than other indicators. The survey of relevant relevant social institutions showed a wave change trend. Conclusions: This study examined feedback on hospital experience and evaluated of the quality of medical administration via six years of hospital satisfaction surveys. The hospital administrative office used the feedback from the surveys to direct substantial administrative work, thereby improving the quality of hospital services and development through satisfaction surveys.
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